14 Chapter 1 Troubleshooting ENWW P# Category Problem Q# Question Yes/ No C/T Solution 4 Error: No movement in camera position has been detected during vertical camera alignment. Yes T Check the camera. No See Q5. 5 Have you upgraded the system software to the latest version? No C Upgrade system software. Clean the scanner and then run Scanner Maintenance again (see P24 and P 25). Yes T Check the camera. P# Category Problem Q# Question Yes/ No C/T Solution 19 System error I cannot install my application on the system. - - - C The copy system is only meant to handle the factory installed software and applications.
P# Category Problem Q# Question Yes/ No C/T Solution 20 Updating How do I update the system? - - - C Download the new system file from the the HP Support web site and copy into a USB drive. Go to System Options > Advanced > Update software, and follow the instructions. P# Category Problem Q# Question Yes/ No C/T Solution 21 Start-up Problem The system does not power up 1 Is the system dead (no LEDs are lit, the Panel PC screen is black, and no fan-noise can be heard)? Yes C 1. Check that all power switches on the equipment are ON. 2. Check if there is power at the wall outlet. 3. Check power cables between wall outlet and the individual units. No See Q2.
2 Does Panel PC start with the normal initial screen? Yes C See Q5. No See Q3. 3 Does Panel PC start normally, but the software does not work? Yes C Reinstall system software No See Q4 4 Is the Panel PC dead (no fan noise can be heard and no screen image appears)? Yes T Troubleshoot the Panel PC. No See Q5.