1 Troubleshooting ● Troubleshooting tips ● Is the problem with the Printer or the Scanner? ● Image-quality problems ● Output problems ● Troubleshooting System Error Codes ● Using the SCANtest 6 Diagnostic Software ● Troubleshooting Issues ● Troubleshooting print-quality and copy issues ● Troubleshooting general scanner issues ● Troubleshooting Specific Scanner Issues ● Cleaning the Scanning Area ● Troubleshooting Specific Panel PC Problems ● Preventive Maintenance Kit for HP Designjet Scanners Troubleshooting tips 1. First record whether the problem is with the Printer, the Scanner, or the Touch Screen. 2. Make sure that the scanning area is completely clean. 3. Test 20:
Noise Test can help you find where the scanning area is dirty. 4. The SCAN dump files can help you to understand the light profile of the affected scanner. 5. Remember, in order to cancel when copying, press the Cancel button on the Touch Screen and the Cancel button on the printer. Is the problem with the Printer or the Scanner? If you experience the following symptoms, the problem could be related to the scanner: ● System Error on the Touch Screen. ● LED’s flashing on the Scanner Operator Panel. ● WIDEsystem error message. ● Vertical lines (either color or black) in the scanned image. ENWW Troubleshooting tips 1