Table of contents 1 Printing tips and tricks ...................................................................................................... 1 Paper loading .......................................................................................................................... 2 Paper-advance calibration ......................................................................................................... 2 Printhead alignment .................................................................................................................. 3 Use of multiple rolls ..................................................................................................................
3 2 Troubleshooting ................................................................................................................ 5 Printer education and training .................................................................................................... 7 Firmware update ...................................................................................................................... 7 Print-quality troubleshooting ....................................................................................................... 8 Troubleshooting system error codes ............................................................................................
8 Performing a service test on a failed assembly ............................................................................. 8 Performing the necessary service calibrations .............................................................................. 8 The printer does not power on ................................................................................................... 9 The printer hangs during printing and displays ‘processing’ .......................................................... 9 The printer continuously rejects printheads .................................................................................
10 A new maintenance cartridge is incorrectly detected as ‘used’ ..................................................... 10 The Line Sensor has problems detecting paper ........................................................................... 10 Cover sensors are not working ................................................................................................. 10 How to remove the Left Hub when the actuator is broken ............................................................ 10 Troubleshooting paper jams and printhead crashes ....................................................................
11 Troubleshooting shutdowns ...................................................................................................... 12 Vacuum suction much lower at high altitudes ............................................................................. 13 Banding at variable extreme environmental conditions ................................................................ 13 Printhead crashes/smears on high-density prints using coated paper ............................................ 14 Banding due to ink cartridge replacement while printing .............................................................
14 34" Rice Paper not supported .................................................................................................. 14 Worm marks on HP Coated Paper with light area fills ................................................................ 15 Solving paper-handling problems ............................................................................................. 15 Difficult to load paper: “Too much skew” .................................................................................. 15 How to read the power switch LEDs ..........................................................................................
15 How to read the Formatter LEDs ............................................................................................... 16 If the front panel turns on and then stops ................................................................................... 19 How to interpret the Service Information Pages .......................................................................... 19 ENWW vii