Troubleshooting The basket was damaged during printer setup 1. There are three plastic parts that could break during printer installation and need replacing. 2. Check the parts table and graphics in Parts and Diagrams to identify what service parts you must order. See Printer Support on page 161 . 3. Replace the component. See Bin Assembly on page 188 . Paper-handling troubleshooting Roll paper The Front Panel indicates that paper is misaligned or incorrectly positioned ● The roll may be loaded the wrong way. The paper should load over the roll toward you. ● Check that the paper is correctly loaded onto the spindle. ● The paper may be loaded at an angle.
The right-hand edge must be aligned with the blue line on the Print Platen. ● Check that the Right Roll Support is properly attached and screwed to the printer. The Rewinder, located on the Right Roll Support, should maintain proper back tension. If the Right Roll Support is misaligned or not properly attached to the printer, the Rewinder will not function properly. To further diagnose problems with the Rewinder, see Rewinder Test on page 114 . Sheet paper ● The sheet must be loaded with the right-hand edge against the white line on the upper roll cover. ● The paper may be crumpled or warped or may have irregular edges.
● If hand-cut paper is used, the edges may not form a right-angle or they may be rough. If possible, hand-cut paper should not be used. Only purchased sheet paper should be used in the printer. ● If you have problems with paper jams, check that the Overdrive is not obstructed by bits of paper or using the Turn Drive Roller Service Utility. See Turn Drive Roller on page 130 . Check that the Right Roll Support is properly attached and screwed to the printer. The Rewinder, located on the Right Roll Support, should maintain proper back tension. If the Right Roll Support is misaligned or not properly attached to the printer, the Rewinder will not function properly.
To further diagnose problems with the Rewinder, See Rewinder Test on page 114 . Print-quality troubleshooting Print-quality troubleshooting actions NOTE: For some print-quality problems, a Call Agent can try to troubleshoot the printer by requesting the Customer to perform certain actions. Using this process, most problems can resolved without the need of an on-site visit. Use the Print Quality Troubleshooting Wizard to help customers with their print quality or color problems. For information about how to use the Print Quality Troubleshooting Wizard, see Print Quality Troubleshooting Wizard on page 30 . 6 Chapter 1 Troubleshooting ENWW