Service Key Combinations Table 1-1 Service Key Combinations ENWW Service Key Combinations 5 Label Description Diagnostic mode 1. With the product turned off, press the Power Key 2. When the magic frame LEDs become active, select by touching one of the following sequences: ◦ CANCEL + HOME + EJECT: hp-service-1: For The Onsite Engineer ◦ CANCEL + BACK + EJECT: hp-service-2: For call center remote support The LEDs in the frame will blink a response to confirm the selected sequence. Service menu (Service Engineers only) With the product is powered on, access main menu – service menu.
Password is 3174 For tools that require another password, this is 5494 Service menu (for users) With the product powered on, access main menu – service menu. Password is 3174. There is an icon in front of the option, indicating that the tool is protected (which requires a service password).