Paper-handling troubleshooting Roll paper The Touch Control Panel of the product indicates that paper is misaligned or incorrectly positioned ● The roll may be loaded the wrong way. The paper should load over the roll toward you. ● Check that the paper is correctly loaded onto the spindle. ● The paper may be loaded at an angle. The right-hand edge must be aligned with the blue line on the Print Platen. ● Check that the Right Roll Support is properly attached and screwed to the product. ● The Rewinder, located on the Right Roll Support, should maintain proper back tension. If the Right Roll Support is misaligned or not properly attached to the product, the Rewinder will not function properly.
● To further diagnose problems with the Rewinder, see Rewinder Test on page 102 . ● If the customer is experiencing problems with paper jams, check that the Overdrive is not obstructed by paper or that the Turn Drive Roller Service Utility is being used. See Turn Drive Roller on page 124 ● While attempting to load roll media, if the Touch Control Panel prompts you to remove paper, although no paper is loaded, calibrate the sheet sensor, refer to Calibrate Sheet Sensor on page 173 Sheet paper ● The sheet must be loaded with the right-hand edge against the white line on the upper roll cover. ● The paper may be crumpled or warped or may have irregular edges.
● If the printer incorrectly detects the presence of a sheet of paper, perform the Calibrate Sheet Sensor, refer to Calibrate Sheet Sensor on page 173 . ● If hand-cut paper is used, the edges may not form a right-angle or they may be rough. If possible, hand- cut paper should not be used. Only purchased sheet paper should be used in the product. ● If you have problems with paper jams, check that the Overdrive is not obstructed by bits of paper or using the Turn Drive Roller Service Utility. See Turn Drive Roller on page 124 . ● When attempting to load sheet paper from Front Panel, if the printer displays a media skew message repeatedly, and sheet cannot be loaded, calibrate sheet sensor.
refer to Calibrate Sheet Sensor on page 173 12 Chapter 1 Troubleshooting ENWW