Troubleshooting Difficult to load paper: “Too much skew” If you encounter a high failure rate when loading paper and the Front Panel reports “Too Much Skew” it is likely that: ● The encoder strip must be cleaned (this can be carried out by the customer using the User Maintenance Kit). ● The Line Sensor must be cleaned. ● The Blue Line calibration must be performed. See Platen blue line calibration on page 140 . Troubleshooting a failure with the Take-Up Reel (TUR) Use this section to troubleshoot failures with the Take-Up Reel. Take-Up Reel LED status information NOTE: If the LED is flashing but there is no message on the front panel, restart the printer.
10 Chapter 1 Troubleshooting ENWW LED status Issue Print job interrupted Possible cause Print job interrupted? Blinking quickly Take-Up Reel not winding Yes Sensor beam blocked for more than 3 seconds Ensure the Take-Up Reel sensors are not blocked by a strip of paper, the collection bin or other objects. Also ensure the Take-Up Reel power switch is in the On position. Blinking slowly Take-Up Reel not winding No The sensor cables are loose or unplugged Ensure the sensor cables are correctly connected. Solid red Take-Up Reel not winding No There is too much resistance on the Take-Up Reel motor ENSURE THAT THE TUR Spindle Lever is CLOSED! Ensure the paper is not winding too tightly.
A loop-shaping core should be inserted and hanging down. Solid green Take-Up Reel not winding No The Take-Up Reel power switch is in the Off position Ensure the Take-Up Reel power switch is in the On position. Solid green Take-Up Reel winding in the wrong direction, and not stopping the job. No The Take-Up Reel wind direction switch is in the wrong winding position. After 3 seconds, the printer will recognize the problem and interrupt the print job. In this case, see the first error listed in this table. Flip the Take-Up Reel wind- direction switch to the correct position.