Printer education and training Before any attempt is made to troubleshoot the printer, you must have the relevant training on the HP Designjet Z6200/Z6600/Z6800 printer series. If you are not trained on these printers, please contact HP Education or HP Training to enquire about becoming ‘HP Service Qualified’ for this printer. Firmware update The first step to take when trying to clear an error with the printer is to check that the firmware installed in the printer is the latest available. Firmware updates often include fixes for common problems, and simply updating the firmware can often resolve the problem. New firmware can be downloaded here:
http://www.hp.com/go/designjet/downloads USB firmware update If it is not possible to perform a firmware update using the Embedded Web Server (for instance, if the printer has a System Error and the Embedded Web Server is inaccessible), it is still possible to do it using a USB flash drive. 1. Turn off the printer. 2. Ensure that your USB flash drive contains a valid FMW firmware file and no other files. 3. Connect the USB flash drive to the USB host port on the Formatter. 4. Turn on the printer and follow the instructions on the front panel.
Forced firmware update When the printer is started for the first time, it may automatically request a firmware update in order to fix some known issues. You can respond in one of the following ways. ● Use the USB flash drive provided in the box with the printer. When a firmware update is requested, you should find a USB flash drive in the box, containing the new FMW firmware file. Follow the instructions in the flier accompanying the USB flash drive. NOTE: The USB flash drive is provided only to update the printer's firmware. No other uses of the USB flash drive are supported. NOTE:
If the USB flash drive is not in the printer box, or fails to work properly, then download the firmware instead. ● Download the FWM firmware file from the HP Web site. Store the file in a standard USB flash drive with no other files. Connect the flash drive to the formatter's USB host port to perform the firmware update, following the instructions on the front panel. ● Skip the firmware update. If you cannot find the USB flash drive and you have no Internet connection, you can skip the forced firmware update temporarily by pressing the OK key on the front panel three times, and the printer will continue with the initialization sequence. Make sure that the firmware update is performed later.
The printer will request the firmware update every time that it starts, until the update is performed. ENWW Printer education and training 3