8. On confirmation, the Printer will display the the supplies that are compatible with the region selected. Press the Back key to select a different region. 9. At the end of the process the printer will reboot. After the region has been reset once, the Printer region cannot be changed again by the user. If the user tries to change the region again, the Printer will display the following message with a Code. Call agents need to raise a case with GBU through the GCC with the following information: ● Code ID for Region Change of the printer ● Printer Serial Number ● Region to be set for this particular printer ● Customer Name ● Customer Address 10. GBU will provide an Ink Regional Code.
With the Ink Regional Code customers can proceed with region change. The printer will show a screen to enter Ink Regional Code then: Customers can select the character by pressing Up with and Down arrows and selecting Ok . When the Code is entered correctly, the customer selects the Return symbol and presses Ok This will set the printer Region as requested by the Customer to the GBU. If the code is not correct, the printer will display the following message: The printer continuously rejects printheads To resolve printhead rejection problems, do the following: 1.
Clean the flex contacts on the Printhead and in the Carriage Assembly using the Carriage Interconnect Wiper (see Carriage Interconnect Wiper on page 89 ) and try again. 2. If all the Printheads are rejected (for each Printhead, the status message on the Front Panel does not show ' OK ') then perform the Carriage Assembly Test Carriage Assembly test on page 98 . ENWW The printer continuously rejects printheads 9