HP — Common media problems table

Guidelines for using media HP LaserJet printers produce documents that have excellent print quality. They can print on a variety of media types, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media. Paper and transparencies Paper must be of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, holes, and curled or bent edges. Check the label on the paper package for details about the type of paper (such as bond or recycled). Some paper causes print-quality problems, jamming, or damage to the printer.

NOTE Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography, raised letterhead, or colored paper or preprinted forms that use inks incompatible with the printer temperature, which is 200°C (392°F) for 0.1 second. Transparencies must be able to withstand 200°C (392°F), the maximum print temperature. Common media problems table Symptom Problem with paper Solution Poor print quality or toner adhesion, or problems with feeding Too moist, too rough, too smooth, embossed, or from a faulty paper lot Try another kind of paper that is between 100 and 250 Sheffield and has 4% to 6% moisture content.

The correct media type is not selected in the Printer Properties dialog box. Select the correct media type. See Setting media types on page 22 . Dropouts, jamming, or curl Stored improperly Store paper flat in its moisture-proof wrapping. Increased gray background shading Might be too heavy Use lighter paper. Excessive curl, or problems with feeding Too moist, wrong grain direction, or short-grain construction Use long-grain paper or change the media type to light. Jamming, or damage to printer Cutouts or perforations Do not use paper that has cutouts or perforations. Damaged media Do not use media that has been previously run through a printer or copier.

Problems with feeding Ragged edges Use good-quality paper. Moisture on the trailing edge of the paper Too moist (media is steaming when it exits the printer) Store paper in a low humidity area or air tight container or change the media type to light. ENWW Guidelines for using media 17