Motor If the power supply is in good working order, but the motor and gear train do not rotate, check the cable connection to the motor. Check the gear train. There may be something interfering with the gears’ movement. If the motor and gear train still do not rotate, 1 Replace the main control board. 2 Replace the motor. Pickup Roller and Scan Roller If the Power Supply is in good working order and the motor and gear train rotate successfully, but the pickup roller and scan roller do not rotate, there may be damaged or broken gears or gear shafts. 1 Replace damaged or broken gears. 2 Replace the Companion if a gear shaft is broken.
Image Sensor LEDs If some or all of the image sensor’s 36 LEDs fail to light, check the cable connection to the image sensor. If the LEDs continue to fail, 1 Replace the image sensor. 2 Replace the control board. 4 Troubleshooting EN Troubleshooting 4-3