The product picks up multiple sheets of paper ........................................................... 302 The product does not pick up paper ........................................................................ 302 The document feeder jams, skews, or picks up multiple sheets of paper ....................... 303 Use manual print modes ....................................................................................................... 304 Solve image-quality problems ................................................................................................ 307 Image defect examples ..........................................................................................
307 Clean the product ................................................................................................................ 315 Clean the control-panel display ............................................................................... 315 Print a cleaning page ............................................................................................ 315 Check the scanner glass for dirt or smudges ............................................................. 316 Clean the pickup rollers and separation pad in the document feeder ...........................
318 Solve performance problems ................................................................................................. 320 Solve connectivity problems ................................................................................................... 321 Solve USB connection problems .............................................................................. 321 Solve wired network problems ................................................................................ 321 The product has a poor physical connection. ............................................. 321 The computer is using the incorrect IP address for the product ......................
321 The computer is unable to communicate with the product ............................ 322 The product is using incorrect link and duplex settings for the network .......... 322 New software programs might be causing compatibility problems ................ 322 The computer or workstation might be set up incorrectly .............................. 322 The product is disabled, or other network settings are incorrect .................... 322 Service mode functions ......................................................................................................... 323 Service menu ........................................................................................................
323 Product resets ....................................................................................................... 326 Restore factory-set defaults ....................................................................... 326 Restore the service ID .............................................................................. 326 Product cold reset ................................................................................... 327 Format Disk and Partial Clean functions ................................................................... 327 Active and repository firmware locations ...................................................
327 Partial Clean ......................................................................................... 328 Execute a 3 Partial Clean ......................................................... 328 Format Disk ........................................................................................... 329 Execute a 2 Format Disk ........................................................... 329 Solve fax problems ............................................................................................................... 331 Checklist for solving fax problems ........................................................................... 331 What type of phone line are you using?
.................................................... 331 Are you using a surge-protection device? .................................................. 331 Are you using a phone company voice-messaging service or an answering machine? .............................................................................................. 332 Does your phone line have a call-waiting feature? ...................................... 332 ENWW xv