LaserJets & Paper Related Problems Paper related problems are probably the most common fault that HP cuwomer n@-s hiwe to resolve. Most customers never really consider how important paper is to nsure LaserJet printers perform we~ free of paper jams and print quality problems. This section provides guide lines for the CE to follow ifpaper is suspected to be to be le customers problem - Note This is apaper relatedpbm such as Paperjams, creasing, , Define aper t~n”ng, feeding where media quality could be an ‘ Problem ath Pbm? issue. Does Paper meet Paper Spec ’sGuide? Y eti WhhXero paper, Xerox 80 (Europe Only) has beenfound to 80grm Premier operate very well with HP LaserJet Printers. Note:
Although HP does not recommend a specl~c % r TY Note: Inform customer there w well be a p~er quality p~oblem still, ask them to ~seXerox 80 ~pbrn - returns, z~OK advise the use of high qualiy Laser paper to resolveproblem. + OK? y N ~otc Doespaperconform topaper spec guide(5002- 1801)?It is the customers responsibili~ to ensure paper confoms topaper spec’s. It is also their responsibility testpaper thoroughly b~ore purchasing in quanti~. Note Escalation may be appropriate depending oz the situation. If theproblems arepaper related dismss isme with your local DM & RCE.
Remember z~thepbms are causel Etite bypoor quali~paper the ONLY course of action isfor the customer to use high quali~ laserpaper to resolve their problems. P neither warrants or recommends the use a particular paper. Media properties are subject to snge by tie msnticturer & HP has no control over this. me customer assumes all responsi- ties for the quality &performance of media. me customer should ensure the paper meets cc’sin paper spec guide and then test m quantity to satisfy themsehes the media operated >11m the LJ. 1-6