The product does not pick up paper ........................................................................ 104 The product picks up multiple sheets of paper ........................................................... 104 Prevent paper jams ................................................................................................ 104 Improve print quality ............................................................................................................. 105 Check the paper type setting (Mac OS X) ................................................................. 105 Check the paper type setting (Windows) ..................................................................
105 Use paper that meets HP specifications .................................................................... 106 Print a cleaning page ............................................................................................ 106 Check the estimated remaining life for the print cartridges and imaging drum ............... 107 Improve copy quality ............................................................................................................ 109 Inspect the print cartridges and imaging drum for damage ......................................... 107 Clean the camera lens cover ..................................................................................
109 Solve problems with cropped copies ....................................................................... 109 The product prints slowly ....................................................................................................... 109 Solve USB connection problems ............................................................................................. 110 Solve wired network problems ............................................................................................... 110 Poor physical connection .......................................................................................
111 The computer is using the incorrect IP address for the product ..................................... 111 The computer is unable to communicate with the product ........................................... 111 The product is using incorrect link and duplex settings for the network ......................... 111 New software programs might be causing compatibility problems .............................. 112 The computer or workstation might be set up incorrectly ............................................. 112 The product is disabled, or other network settings are incorrect ...................................
112 Solve wireless network problems ............................................................................................ 112 Wireless connectivity checklist ................................................................................ 112 The product does not print after the wireless configuration completes ........................... 113 The product does not print, and the computer has a third-party firewall installed ........... 113 The wireless connection does not work after moving the wireless router or product ........ 113 Cannot connect more computers to the wireless product .............................................
113 The wireless product loses communication when connected to a VPN .......................... 114 The network does not appear in the wireless networks list .......................................... 114 The wireless network is not functioning ..................................................................... 114 Reduce interference on a wireless network ............................................................... 114 Service mode functions ......................................................................................................... 115 Secondary service menu ........................................................................................
115 Open the secondary service menu ............................................................ 115 Secondary service menu structure ............................................................. 115 Product resets ....................................................................................................... 117 Restore the factory-set defaults ................................................................. 117 Product updates ................................................................................................................... 117 NVRAM initialization .............................................................................. 117 viii ENWW