The product does not print, and the computer has a third-party firewall installed ................................................................................................ 106 The wireless connection does not work after moving the wireless router or product ................................................................................................. 106 Cannot connect more computers to the wireless product .............................. 107 The wireless product loses communication when connected to a VPN ........... 107 The network does not appear in the wireless networks list ...........................
107 The wireless network is not functioning ...................................................... 108 Service mode functions ......................................................................................................... 109 Secondary service menu ........................................................................................ 109 Open the secondary service menu ............................................................ 109 Secondary service menu structure ............................................................. 109 Product resets .......................................................................................................
110 Restore the factory-set defaults ................................................................. 111 NVRAM initialization .............................................................................. 111 Solve fax problems ............................................................................................................... 112 Fax troubleshooting checklist .................................................................................. 112 Solve problems receiving faxes ............................................................................... 114 The fax does not respond ........................................................................
114 The fax has a dedicated phone line ........................................... 114 An answering machine is connected to the product ..................... 114 A telephone handset is connected to the product ......................... 115 The Answer Mode setting is set to the Manual setting ................... 115 Voice mail is available on the fax line ........................................ 115 The product is connected to a DSL phone service ........................ 116 The product uses a fax over IP or VoIP phone service ................... 116 An error message displays on the control panel ......................................... 117 The No fax detected.
message displays ..................................... 117 The Communication error. message displays .............................. 117 The Fax storage is full. message displays ................................... 118 The Fax is busy. message displays ............................................ 118 A fax is received but does not print .......................................................... 119 The Private Receive feature is on ............................................... 119 Sender receives a busy signal .................................................................. 119 A handset is connected to the product ........................................
119 A phone line splitter is being used ............................................. 119 No dial tone .......................................................................................... 119 Fax cuts off or prints on two pages ........................................................... 120 Solve problems sending faxes ................................................................................. 120 An error message displays on the control panel ......................................... 121 The Communication error. message displays .............................. 121 x ENWW