en Troubleshooting Troubleshooting 22 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs. 22.1 Warnings Notes Ў If or appears in the displays, press and hold the sensor for the respective cooking zone and read the fault code. Ў If the fault code is not listed in the table, disconnect the hob from the power supply and wait 30 seconds before reconnecting it. If this display appears again, contact customer service and specify the exact fault code. Ў If an error occurs, the appliance does not switch to standby mode.
Ў In order to protect the appliance's electronic parts from overheating or surge currents, the hob may temporarily reduce the power level. WARNING ‒ Risk of injury! Improper repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff. ▶ If the appliance is defective, call Customer Service. → "Customer Service", Page 19 WARNING ‒ Risk of electric shock! Improper repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff. ▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord or the appliance power cable of this appliance is damaged, it must be replaced with a special power cord or special appliance power cable, which is available from the manufacturer or its Customer Service. 22.2 Information on the display panel Fault Cause and troubleshooting No displays light up. The power supply has been disconnected. ▶ Use other electrical appliances to check whether there has been a power failure. The appliance has not been connected as shown in the circuit diagram. ▶ Connect the appliance in accordance with the circuit diagram. Electronics fault ▶ If you are unable to rectify the fault, inform the technical after-sales service. The displays flash.
The control panel is wet or an object is covering it. ▶ Dry the control panel or remove the object. The electronics have overheated and one or all of the cooking zones have been switched off. ▶ Wait until the electronics have cooled down sufficiently. Then touch any button on the control panel. + power level and audible signal , , , , There is hot cookware in the vicinity of the control panel. This may cause the electronics to overheat. ▶ Remove the cookware. The fault display goes out shortly afterwards. You can continue to cook. and signal tone There is hot cookware in the vicinity of the control panel.
The cooking zone has been switched off to protect the electronics. ▶ Remove the cookware. Wait a few seconds. Touch any button. When the fault display goes out, you can continue cooking. / The cooking zone has overheated and has been switched off to protect the work surface. ▶ Wait until the electronics have cooled down sufficiently before switching the cooking zone back on. The cooking zone has been operating continuously for an extended period. ▶ Individual safety switch-off is switched on. Touch any button to switch off the display so that you can set the cooking zone. / The operating voltage is incorrect and outside of the normal operating range. ▶ Contact your energy supplier.
/ The hob is not connected correctly. ▶ Disconnect the hob from the mains. Connect the hob in accordance with the circuit dia- gram. 18