Technician Handbook 031 Maintenance and General Service Work Mix Over recent years, it has become increasingly apparent that general maintenance work far exceeds repair work in the dealership service environment. This trend has prompted Toyota to add more training programs in maintenance and general service, in addition to the training it offers in the basic four service categories. One reason for this new emphasis is that even though general maintenance can be pretty straightforward, it is sometimes performed to different standards from shop to shop, or even within the same dealership service department.
Toyota’s goal is for Toyota technicians everywhere to consistently meet or exceed customer expectations by providing the same high level of service when performing maintenance. This results in higher customer satisfaction, repeat business and increasing success for the technician and the dealership. 18 Technical Training