Table of Contents 031 Maintenance and General Service Maintenance and General Course Menu ........................................................................................ 3 Service Section 1: Introduction to Toyota Training Section 1 Topics/Learning Objectives ................................................... 5 The Toyota Way ..................................................................................... 6 Your Role in Continuous Improvement .................................................. 7 Dealership Product Report (DPR) ..................................................... 7 Technical Assistance System (TAS) ..................................................
8 Submitting Corrections to TIS ............................................................ 9 Submitting Techstream Feedback ................................................... 10 The Role of Training ............................................................................ 11 Skill-level Requirements .................................................................. 11 Training Products ................................................................................. 12 Instructor-led Classes ...................................................................... 12 Web Training Modules .....................................................................
12 Quick Training and Reference Guides ............................................. 13 Toyota Tech Magazine .................................................................... 13 Course Map of Technician Training ..................................................... 14 Managing Your Training ...................................................................... 15 Section 2: Section 2 Topics/Learning Objectives ................................................ 17 Work Mix .............................................................................................. 18 Customer’s Viewpoint ..........................................................................
19 Multipoint Inspection Form .................................................................. 20 Toyota Maintenance Overview Section 3: Shop Safety Section 3 Topics/Learning Objectives ............................................... 21 Jack and Lifting Precautions ............................................................... 22 Using a Jack ................................................................................... 22 Using a Lift ...................................................................................... 23 Exhaust Ventilation .............................................................................
24 Hazardous Materials ........................................................................... 25 Safety Equipment ............................................................................... 26 Supplemental Restraint Systems ........................................................ 27 Hybrid Vehicles ................................................................................... 28 High Voltage Hybrid Vehicle Systems ............................................ 29 Hybrid Battery Warning Label ......................................................... 30 Other High Voltage Systems .............................................................. 31 Section 4:
Tools and Equipment Section 4 Topics/Learning Objectives ............................................... 33 Special Service Tools ......................................................................... 34 Where to Find SSTs ............................................................................ 35 Special Service Tools Web Site .......................................................... 36 SST Master Index ............................................................................... 37 Technical Training i