CSC Changes- Why does this matter to Omron Channel? 1. VOC from Omron Sales Team & Channel Partners was considered. Accountability and Relationship building Need to get away from an escalation process. 2. CSC@omron.com (one main email) 1. customercare@omron.com , 2. clientcare@omron.com 3. omronexpedites@omron.com 4. omron.ship&credit@omron.com 3. Creating Customer / Process focused teams permits:. Specific persons responsible for follow-up. Different metrics to be implemented. 4. Educate continually on who to go to for what. 1. Self Service 2. Special Pricing Requests 3. RMA / Repairs / Warranties 4. Best practices for interacting with the CSC.