Troubleshooting 9 Fault Possible Cause Solution The fan doesn't work The fan is not connected to the power. Connect the fan to an electrical outlet that meets the fan's requirements. The power cord is not properly connected to the power port. Make sure the power cord is plugged in properly. The stand does not properly connect to the fan base. Install the fan base with the stand correctly. Child lock is enabled. Disable the child lock function. Unable to connect to Wi-Fi The Wi-Fi connection is 5 GHz. Connect to a 2.4 GHz Wi-Fi network. The fan has been offline for more than half an hour. Reset the Wi-Fi connection. Fan blades are stuck Fan blades are stuck by a foreign object.
Unplug the fan and remove the foreign object. The oscillation function does not work. The fan is under the auto-oscillation state. Wait for the auto-oscillation completes. It will last for 14 seconds at most.