To install a RAM expansion module......................................................................82 To remove a RAM expansion module ...................................................................83 Configuring the OmniBook.............................................................................................85 Using BIOS Setup ........................................................................................................86 To run the BIOS Setup utility.................................................................................86 Using TopTools............................................................................................................92 To install TopTools ................................................................................................92 To run TopTools.....................................................................................................92 To get more information about TopTools..............................................................92 Configuring Security Options ......................................................................................93 To set or change an OmniBook password..............................................................93 To delete an OmniBook password .........................................................................94 To install the VirusScan utility...............................................................................94 To attach a security cable .......................................................................................95 To set PC identification..........................................................................................95 To enable hard disk drive lock ...............................................................................96 Troubleshooting................................................................................................................97 Solving Problems..........................................................................................................98 Accessory Problems ...............................................................................................98 Audio Problems ......................................................................................................99 Display Problems..................................................................................................100 Hard Disk Drive Problems ...................................................................................102 Keyboard and Pointing Device Problems ............................................................102 Infrared Problems .................................................................................................104 Memory Problems ................................................................................................105 PC Card (PCMCIA) Problems .............................................................................105 Performance Problems..........................................................................................106 Power and Battery Problems ................................................................................107 Printing Problems .................................................................................................110 Serial, Parallel, and USB Problems......................................................................111 Startup Problems...................................................................................................112 Testing the Operation .................................................................................................113 To run the diagnostic test .....................................................................................113 To create a diagnostic floppy disk........................................................................114 Recovering Software ..................................................................................................115 To recover the factory installation of Windows...................................................116 To update the OmniBook BIOS ...........................................................................117 To replace a damaged Recovery CD ....................................................................117 Support and Service.......................................................................................................119 Getting HP OmniBook Assistance.............................................................................120 Support Assistance ...............................................................................................120 Electronic Support Services .................................................................................120 Reference Guide 7