To install USB floppy support ............................................................................119 To install Wireless LAN support (ActionTech)..................................................119 To configure power management........................................................................120 Troubleshooting and Maintenance..............................................................................123 Troubleshooting Your Computer..............................................................................124 Audio Problems...................................................................................................124 CD-ROM and DVD Problems ............................................................................125 Display Problems ................................................................................................127 Docking Problems...............................................................................................129 Hard Disk Drive Problems..................................................................................130 Heat Problems.....................................................................................................130 Infrared Problems................................................................................................131 Keyboard and Pointing Device Problems ...........................................................131 LAN problems.....................................................................................................133 Memory Problems...............................................................................................134 Modem Problems ................................................................................................135 PC Card (PCMCIA) Problems ............................................................................137 Performance Problems ........................................................................................139 Power and Battery Problems...............................................................................140 Printing Problems................................................................................................142 Serial, Parallel, and USB Problems.....................................................................143 Startup Problems.................................................................................................145 Wireless Problems...............................................................................................146 Testing the Hardware................................................................................................147 To run the e-Diagtools diagnostic test.................................................................147 Configuring the Computer........................................................................................149 To run the BIOS Setup utility .............................................................................149 To set up TopTools .............................................................................................155 Reinstalling and Updating Software .........................................................................156 To recover the factory installation of your hard disk ..........................................156 To create a boot disk (Windows 98 or 2000) ......................................................157 To replace a damaged Recovery CD...................................................................157 To update the BIOS.............................................................................................158 To update Windows drivers ................................................................................158 HP Support and Service...............................................................................................159 Getting Assistance for Your Computer.....................................................................160 To get help from the web ....................................................................................160 To contact HP for support or service...................................................................160 To receive repair service .....................................................................................163 To prepare your computer for shipment..............................................................164 Hewlett-Packard Limited Warranty Statement .........................................................165 10 Corporate Evaluator’s Guide