Troubleshooting and Maintenance..............................................................................151 Troubleshooting Your Computer..............................................................................152 Audio Problems...................................................................................................152 CD-ROM and DVD Problems ............................................................................153 Display Problems ................................................................................................155 Docking Problems...............................................................................................156 Hard Disk Drive Problems..................................................................................157 Heat Problems.....................................................................................................158 Infrared Problems................................................................................................158 Keyboard and Pointing Device Problems ...........................................................159 LAN problems.....................................................................................................161 Memory Problems...............................................................................................162 Modem Problems ................................................................................................162 PC Card (PCMCIA) Problems ............................................................................165 Performance Problems ........................................................................................166 Power and Battery Problems...............................................................................167 Printing Problems................................................................................................170 Serial, Parallel, and USB Problems.....................................................................170 Startup Problems.................................................................................................172 Wireless Problems...............................................................................................173 Testing the Hardware................................................................................................175 To run the e-Diagtools diagnostic test.................................................................175 Configuring the Computer........................................................................................177 To run the BIOS Setup utility .............................................................................177 To set up TopTools .............................................................................................183 Reinstalling and Updating Software .........................................................................184 To recover the factory installation of your hard disk ..........................................184 To create a boot disk (Windows 98 or 2000) ......................................................185 To replace a damaged Recovery CD...................................................................185 To update the BIOS.............................................................................................186 To update Windows drivers ................................................................................186 HP Support and Service...............................................................................................187 Getting Assistance for Your Computer.....................................................................188 To get help from the web ....................................................................................188 To contact HP for support or service...................................................................188 To receive repair service .....................................................................................191 To prepare your computer for shipment..............................................................191 Hewlett-Packard Limited Warranty Statement .........................................................192 Reference Information .................................................................................................195 Hardware Specifications...........................................................................................196 Modem Reference Information.................................................................................199 Modem Reference (Ambit) .................................................................................199 Modem Reference (3Com/US Robotics) ............................................................206 Corporate Evaluator’s Guide 11