3-8 Troubleshooting and Diagnostics HP OmniBook 7100 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Special TrackPoint driver features not working If installed, remove TouchPad driver support using Add/Remove Program. In Mouse Properties, select the IBM TrackPoint driver from the track-point directory under \OmniBook\Drivers. Keyboard assembly. Pointer-control PCA. Motherboard. Click button doesn’t work Top case. Pointer-control PCA. Motherboard. Touch pad General problems Check settings in Control Panel. Check pointing stick settings in Control Panel. The IBM TrackPoint driver can redefine touch pad operation.
Check that the touch pad is not disabled in BIOS Setup. Touch-pad PCA. Top case. Pointer-control PCA. Motherboard. Special TouchPad driver features not working If installed, remove IBM TrackPoint support using Add/Remove Program, then in Mouse Properties, select the standard PS/2 mouse. Disable the pointing stick in BIOS Setup. Run Setup.exe from the touch-pad subdirectory under \Omnibook\Drivers. Touch-pad PCA. Top case. Pointer-control PCA. Motherboard. Click button doesn’t work Top case. Pointer-control PCA. Motherboard. Audio Sound does not play Check settings in BIOS Setup. Increase sound volume (volume knob and software controls). Check whether mute is active (software controls).
Check for sound resource conflicts. Audio PCA. Top case (speakers). Motherboard. Check operation using headphones or external speakers. Sound does not record Check settings in BIOS Setup. Check software controls for microphone—it should not be muted in recording panel. Note: The microphone should normally be muted in the master output panel. Icon PCA (mic). Audio PCA. Motherboard. Check operation using external microphone.