Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below. Figure 3-1. Basic Troubleshooting Steps Troubleshooting the Problem Record pertinent information about the unit: Ќ Model and serial number. Ќ Operating system and version. Ќ BIOS version. Ќ Accessories and peripherals used. Analyze the problem: • Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, take note of the functions that do work properly. • Separate Problems.
If there is more than one symptom, separate them into distinct problems. 3-2 Troubleshooting and Diagnostics HP OmniBook XE2 Check the customer’s description of the problem and any supporting information. Try to duplicate the customer’s problem. Troubleshoot the problem using - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit .