Service and Support Getting HP OmniBook Assistance • Commercial Online Services • CD-ROM Subscriptions • Service Parts Information Choose Talk to HP Directly for information about how to contact HP for telephone assistance from our technical Customer Care Centers, or for receiving drivers and software by mail. • Customer Care Centers • Software Distribution Repair Assistance Warranty. You must contact one of the participating support providers mentioned in item 3 of “Support Assistance” on page 58 or an HP Customer Care Center to receive warranty service.
The support provider will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes in your area. Warranty service includes the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location. Out of Warranty. Contact one of the support providers listed in items 2 or 3 in the Support Assistance table or an HP Service Center. The support provider will let you know about repair charges and processes in your area. Customer Care Centers HP Customer Care Centers will assist you for free during the term of the warranty; you are responsible only for the telephone charge.
Refer also to the website www.hp.com/cpso-support/guide/home.html. Setup Guide 59