Troubleshooting Solving Basic Problems If your operating system is Windows 95 • If no text is displayed during reboot, or if things stop before you see “Starting Windows 95...”, the unit probably requires service. • If you see “Starting Windows 95...” during startup followed by error messages, reboot again—but when you see “Starting Windows 95...”, press F8 to get the startup menu. Choose a startup option that might help you discover or fix the problem. Use the “safe mode” option to start Windows with a basic configuration. Run ScanDisk (in System Tools) to fix problems with drive C. You can also make other changes to repair your startup files.
Use the “step-by-step” option to step through each startup command to find where problems occur, so you can repair or restore any files indicated. • If drive C (the hard disk) isn’t working properly, insert the Support Utility floppy disk in the floppy drive, then press CTRL+ALT+DEL to reboot from drive A—then choose the Minimum Startup option. At the MS-DOS prompt, type scandisk c: to fix certain problems with drive C. You can use other commands on drive A to try to repair drive C. Then remove the floppy disk and try rebooting again. If it still doesn’t start, you could try reinstalling all of the original files on drive C—see “If you need to reinstall all original files on drive C” below.
If the screen is difficult to read • Set the display resolution to its original setting: 600Ч480 (VGA) or 800Ч600 (SVGA). For Windows for Workgroups, use Display in OmniBook Tools. For Windows 95, use Display in HP User Tools. • Try adjusting the brightness and contrast by sliding the controls below the screen. • Try changing the color scheme. For Windows for Workgroups, use Display in OmniBook Tools. For Windows 95, use Display in HP User Tools. If your system password doesn’t work • Check whether Num Lock is off. Try changing it. • If you’ve forgotten your password, have your OmniBook at hand and call Hewlett-Packard at the phone number in the Service and Support booklet. 2-5