FAQs Why can't I turn off the tablet after being fully charged? Q A Possible cause: The tablet has been inactive for too long, and the battery was drained. How to fix it: Charge your scanner for over 2 hours before turning it on. If problems persist: Please contact your dealer or TOPDON's technical support for timely assistance. Why can't I register my tool? Q A Possible cause: Verify if: 1) The tablet isn't connected to a net- work; 2) Your email address may have been registered already; or 3) There is no verification code in the email box (or spam folder). How to fix it:
Make sure 1) your network is stable; 2) use another valid email address; 3) check if the email address is valid, and resent the code. If problems persist: It could be due to server maintenance. Please try again later. 25