Q: Software upgrade failed. A: Q: There is no power in the Phoenix MDCI Pro dongle after connecting to the vehicle’s DLC port. A: Q: The tablet cannot establish a connection with the Phoenix MDCI Pro dongle. A: 44 Possible reasons Solution The equipment is not connected to the Internet. Check its network connection. The user name or password is wrong. The equipment has not enough memory. Check the user name and password. Uninstall irrelevant applications and delete uncommonly used vehicle software (enter User Info -> Diagnostic Software Clear -> Remove Software to operate). Server problem. Server maintenance, please try again later.
Possible reasons Solution Poor contact of vehicle’s DLC port. Plug out the Phoenix MDCI Pro dongle, and then plug it in again. Too low voltage of the vehicle battery. • Recharge the vehicle battery. • Replace the vehicle battery if it is damaged. Damage of the Phoenix MDCI Pro dongle. Contact TOPDON after-sales service to get support. Possible reasons Solution Poor contact of the Phoenix MDCI Pro dongle. • Plug out the Phoenix MDCI Pro dongle, and then plug it in again. • Perform the Phoenix MDCI Pro Bluetooth pairing again. The firmware is damaged. Enter User Info and tap “Fix MDCI Firmware/System” to fix the firmware.