Why isn't the tablet activated while updating? Q A Possible cause: The Phoenix MDCI Pro may not be activated in the registration process. How to fix it: Activate the Phoenix MDCI Pro as follows: Tap “User Info” -> “Activate MDCI Pro ” ->Input the correct serial number and activation code -> “Activate”. There is no power in the Phoenix MDCI Pro after connecting to the vehicle's DLC port? Q A Possible cause: A Poor connection with the Phoenix MDCI Pro, the vehicle’s DLC Port, low battery voltage, or damage to the Phoenix MDCI. How to fix it: Pull out the Phoenix MDCI Pro and plug it in again. Then: 1) recharge the vehicle's battery; 2) replace the battery if it is damaged. If problems persist:
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