Solving Problems > Problems Starting Scanning > Cannot Start Scanning from Smart Device The Scanner Cannot Connect by USB The following causes can be considered. The USB cable is not plugged into the electrical outlet correctly. Solutions Connect the USB cable securely to the scanner and the computer. There is a problem with the USB hub. Solutions If you are using a USB hub, try to connect the scanner directly to the computer. There is a problem with the USB cable or the USB inlet. Solutions If the USB cable cannot be recognized, change the port, or change the USB cable. The scanner is off. Solutions Make sure the scanner is turned on.
Also, wait until the status light stops flashing indicating that the scanner is ready to scan. Cannot Scan Even Though a Connection has been Correctly Established Required applications are not installed on your computer. Solutions Make sure the application Epson ScanSmart is installed. If Epson ScanSmart is not installed, install it again. & “Installing Your Applications” on page 182 If you are using any TWAIN-compliant programs, the correct scanner is not selected as the source setting. (Windows) Solutions Make sure that you select the correct scanner from your programs list. Cannot Start Scanning from Smart Device Make sure the smart device and the scanner are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status (Smart Device) You can use Epson Smart Panel to check the connection status for the smart device and the scanner. 168