Table 7-20. Gray Background Possible Cause Action Paper does not meet printer specifications or is stored improperly. 1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of paper in the tray. Also try rotating the paper 180°. 3. Check the paper (or other print media) type and quality. Replace the paper, and advise the customer to use the recommended paper and store it properly. Printer’s operating environment does not meet specifications. Make sure the printer’s operating environment meets specifications. Wrong Toner density setting. From the Print Quality Menu on the Control Panel, adjust the Toner density setting. Make sure EconoMode is off.
Faulty Toner Cartridge. Replace the Toner Cartridge. See also “Light Print, Dark Print, or Fade” on page 7-68. 7-66 Troubleshooting