Table 23. Fax send error codes (continued) Error code Error condition Solution 344 - 348 349-353 (ECM error) 354-355 The remote machine has failed to respond to a fax command from the local machine because the connection is interrupted. -Or- The remote user has pressed the Stop key while the reception was in progress -Or- Under rare conditions, incompatibility between the two machines may cause the remote machine to simply abandon the call. 1 Reattempt the fax transmission at a different time when telephone line conditions have improved. 2 If the fax session was using error correction, disable ECM.
356 - 361 362-366 (ECM error) The remote user has pressed the Stop key causing the session to be aborted. -Or- The remote machine has encountered a system problem such as no paper or a paper jam which has inhibited it from receiving any more pages, and which has caused it to terminate the session prematurely. -Or- A feature incompatibility has been encountered by the remote machine causing it to terminate the session. 1 Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other system errors. 2 Configure the local fax machine to use different configurations; toggle the ECM state; select a slower reception speed.
367 - 372 373-377 (ECM error) 378-379 The remote machine appears to be stuck “on.” None. 380 The remote machine has failed to issue a valid response to a CTC frame. This occurs during ECM transmission after multiple retransmissions of erroneous data. None; there is a defect in the remote machine. 381 The remote machine has failed to respond to a fax command from the local machine because the connection is interrupted. -Or- The remote user has pressed the Stop key while the reception was in progress. 1 Reattempt the fax transmission at a different time when telephone line conditions have improved. 2 Disable ECM.
382 The remote fax machine has been “holding off” the local fax machine from continuing the ongoing transmission because of a temporary low memory condition at the remote machine. If this “hold off” period exceeds a machine's specific timeout value, the session will be terminated. Resend the document as two or more separate fax transmissions. Wait several minutes between the end of one transmission and the start of the next transmission. -Or- Disable ECM. 218 Chapter 6 - Troubleshooting EN