Table 23. Fax send error codes (continued) Error code Error condition Solution 431 The transmitting machine has not received a response after aborting a transmission. Depending upon when the session is aborted, some remote machines may not respond. It should be noted that the local unit always attempts to abort the session in such a way that the remote machine is allowed to respond to the final PPS_EOP. No action required. The session was aborted. 440-444 Error occurred during a V.34 transmission after one or more partial pages (image data) were transmitted using the primary channel. The transmitting machine was unable to restart the control channel in order to resume the T.30 handshake.
This typically occurs when the receiving machine prematurely disconnects during partial page reception, although it is possible it may also be caused by compatibility issues. Reattempt the fax reception at a different time when telephone line conditions have improved. Translating the fax trace report Print a fax log report (see the user guide for instructions). The fax log report contains information about the product’s interpretation of the problem. Read the time sequences, looking for abnormal activity on the fax trace report. See table 24, “Fax phase sequence,” on page 223, and table 25, “Appropriate responses,” on page 224, to separate normal from abnormal activity.
Fax abbreviations appear in table 26 on page 225. Identify the phase in which the error occurred. Note ??? is an unidentified command. Examples of a successfully sent fax and a successfully received fax appear after the tables. 222 Chapter 6 - Troubleshooting EN