Chapter 5 Handling Removing Jammed Paper When a paper jam occurs, never pull out the paper forcibly. Open the roll paper cover, and then remove the jammed paper. Do not touch the thermal head. (See "Cleaning the Thermal Head/Platen Roller" on page 54 .) After printing, the thermal head and its surroundings can be very hot. CAUTION When the Roll Paper Cover Cannot be Opened If the roll paper cover cannot be opened after powering on the printer, the printer may be defective. Contact qualified service personnel. 53