Software Troubleshooting Software Troubleshooting General advice: Check that you have the latest driver release. Driver releases are available at www.hp.com/go/graphicarts Installation If the driver is available in a share drive, copy the installer or zip file locally into the hard disk before executing it.
The drivers are published in different formats in the web „ Installer for Windows (.exe file that can be executed to start the installation) „ Compressed package including all files that are needed to install the driver through the Add a Printer Wizard in Windows (.exe file that can be automatically extracted) „ Image file for Mac (.dmg file) Usually the Windows installer includes other components apart from the driver, like the HP Standard TCP/IP Port. This is the recommended port type when you need to install the printer on the network, so make sure that you have installed the driver with the installer at least once to have this port type available.
If you want to upgrade the driver in the future, although it is recommended to continue using the installer, you can use the manual wizard if you are concerned about file download size. When you install the driver from the original CD/DVD, you are using the Installer so the necessary components will be installed also. Installation logs are located at:
„ C:\windows\hpdjxxxx.log (different for each printer name) „ C:\windows\sounder.his „ C:\windows\hpntwksetup.ini They might be useful in case of escalating an installation error to the Lfp Helpdesk Problems with Image Clipping This normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by the software. This kind of problem can often be identified before printing by previewing the print. „ Check the actual printable area for the paper size that is loaded. printable area = paper size – margins „ Check what the software understands to be the printable area (which it may call “printing area” or “imageable area”).
For example, some software applications assume standard printable areas that are larger than those used in this Printer. „ If a custom page size with very narrow margins has been defined, the Designjet Z Series — Service Manual 1-10