Help Is Available Help by Telephone Preparing to Call Customer Support To provide the fastest possible resolution of your problem, have the following items available when you call: ■ The notebook. ■ Serial number and model description, which are provided on labels affixed to the notebook. ■ Purchase date on the invoice. ■ Conditions under which the problem has occurred. ■ Error messages that have been displayed. ■ Brand and model name of the optional printer(s) you are using. ■ Operating system version number and registration number. To display the operating system version number and registration number:
❏ In Windows 2000 Professional, select Start > Settings > Control Panel > System > General tab. ❏ In Windows XP, select Start > Control Panel > Performance and Maintenance > System > General tab. Troubleshooting 1–9