PMAC Product Guide 4. The operating system of the computer communicating with PMAC (i.e. the version of Windows installed in the host computer). 5. The name and version of the software being used for communicating with PMAC. In most cases this will be either PEWIN or EZ-PMAC Setup Software , both provided by Delta Tau. 6. Prepare a concise description of the problem and identify the problem as either software or hardware related. For example, problems with motion programs or PLC programs are software related whereas a motor that does not run properly could be a problem either software or hardware related. Introduction 9