User's Guide Solving Problems ❏ In Windows, make sure the printer (scanner) is displayed in Scanner and Camera . The printer (scanner) should be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then re-install EPSON Scan. See the following to access Scanner and Camera . ❏ Windows 10 Right-click the start button or press and hold it, select Control Panel , enter "Scanner and Camera" in the search charm, click View scanners and cameras , and then check if the printer is displayed.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel , enter "Scanner and Camera" in the search charm, click Show Scanner and Camera , and then check if the printer is displayed. ❏ Windows 7/Windows Server 2008 R2 Click the start button and select Control Panel , enter "Scanner and Camera" in the search charm, click View scanners and cameras , and then check if the printer is displayed. ❏ Windows Vista/Windows Server 2008 Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras , and then check if the printer is displayed.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras , and then check if the printer is displayed. ❏ If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN- compliant application. ❏ For Mac OS X with an Intel processor, if other Epson scanner drivers except for EPSON Scan, such as Rosetta or PPC are installed, uninstall them and EPSON Scan, and then reinstall EPSON Scan.
Related Information & “Uninstalling Applications” on page 111 & “Installing Applications” on page 113 Cannot Start Scanning when Using the Control Panel ❏ Make sure EPSON Scan and Epson Event Manager are installed correctly. ❏ Check the scanning setting assigned in Epson Event Manager. Related Information & “Cannot Start Scanning” on page 130 Scanned Image Problems Scan Quality Is Poor ❏ Clean the scanner glass. ❏ Clean the ADF. 131