User's Guide Solving Problems ❏ If you are connecting to a DSL phone line, connect the printer directly to a telephone wall jack to see if the printer can send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider. ❏ Enable the ECM setting on the control panel. Color faxes cannot be sent or received when ECM is off. ❏ To send or receive faxes using the computer, make sure that the printer is connected using a USB cable or to a network, and that the printer driver and the PC-FAX Driver have been installed on the computer. The PC-FAX Driver is installed together with the FAX Utility.
❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers , Printer , or Printers and Other Hardware . The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers , Printer , or Printers and Other Hardware . ❏ Windows 10 Right-click on the start button, or press and hold it and then select Control Panel > View devices and printers in Hardware and Sound . ❏ Windows 8.1/Windows 8 Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or Hardware .
❏ Windows 7 Click the start button, and then select Control Panel > View devices and printers in Hardware and Sound or Hardware . ❏ Windows Vista Click the start button, and select Control Panel > Printers in Hardware and Sound . ❏ Windows XP Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes . ❏ In Mac OS X, check the following. ❏ Select System Preferences from the menu > Printers & Scanners (or Print & Scan , Print & Fax ), and then select the printer (fax) displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX (IP)". If the printer (fax) is not displayed, click + and then register the printer (fax).
❏ Select System Preferences from the menu, select Printers & Scanners (or Print & Scan , Print & Fax ), and then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer). Related Information & “Fax Settings” on page 23 & “Making Settings for a PBX Phone System” on page 74 & “Connecting the Printer to a Phone Line” on page 69 & “Uninstalling Applications” on page 111 & “Installing Applications” on page 113 Cannot Send Faxes ❏ Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject incoming faxes that do not include header information. ❏ If you have blocked your caller ID, unblock it.
Some phones or fax machines automatically reject anonymous calls. 135