User's Guide Contents Windows Printer Driver. . . . . . . . . . . . . . . . . . 142 Mac OS X Printer Driver. . . . . . . . . . . . . . . . . 143 EPSON Scan (Scanner Driver). . . . . . . . . . . . . 144 Document Capture Pro (for Windows Only). . . 145 PC-FAX Driver (Fax Driver). . . . . . . . . . . . . . .145 FAX Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . 146 E-Web Print (for Windows Only). . . . . . . . . . . 146 EPSON Software Updater. . . . . . . . . . . . . . . . .147 EpsonNet Config. . . . . . . . . . . . . . . . . . . . . . . 147 Uninstalling Applications. . . . . . . . . . . . . . . . . . . 147 Uninstalling Applications - Windows. . . . . . . .
.147 Uninstalling Applications - Mac OS X. . . . . . . . 148 Installing Applications. . . . . . . . . . . . . . . . . . . . . 149 Updating Applications and Firmware. . . . . . . . . . 149 The Position, Size, or Margins of the Printout Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 170 Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 171 Printed Characters Are Incorrect or Garbled. . . 172 The Printed Image Is Inverted. . . . . . . . . . . . . . 172 Unintentionally Printing on 2-Sides. . . . . . . . . .172 The Printout Problem Could Not be Cleared. . . 172 Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . . . 172 Cannot Start Scanning. . . . . . . . . . .
. . . . . . . . . . 173 Scanned Image Problems. . . . . . . . . . . . . . . . . . . 174 Scan Quality Is Poor. . . . . . . . . . . . . . . . . . . . .174 Characters Are Blurred. . . . . . . . . . . . . . . . . . .175 An Image of the Reverse Side of the Original Appears in the Scanned Image. . . . . . . . . . . . . 175 Moirй (Cross-Hatch) Patterns Appear in the Scanned Image. . . . . . . . . . . . . . . . . . . . . . . . .175 Scanning Area or Direction Is Not Correct. . . . 175 The Scanned Image Problem Could Not be Cleared. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Other Scanning Problems. . . . . . . . . . . . . . . . . . .176 Thumbnail Preview Does Not Work Properly. .
.176 Scanning Is Too Slow. . . . . . . . . . . . . . . . . . . . 176 Cannot Send the Scanned Image by Email. . . . . 177 Scanning Stops when Scanning to PDF/ Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Problems when Sending and Receiving Faxes. . . . .177 Cannot Send or Receive Faxes. . . . . . . . . . . . . .177 Cannot Send Faxes. . . . . . . . . . . . . . . . . . . . . .178 Cannot Send Faxes to a Specific Recipient. . . . . 179 Cannot Send Faxes at a Specified Time. . . . . . . 179 Cannot Receive Faxes. . . . . . . . . . . . . . . . . . . .179 Memory Full Error Occurs. . . . . . . . . . . . . . . . 180 Sent Fax Quality Is Poor. . . . . . . . . . . . . . . . . .
180 Faxes Are Sent at the Wrong Size. . . . . . . . . . . .181 Received Fax Quality Is Poor. . . . . . . . . . . . . . .181 Cannot Receive A3 Size Faxes. . . . . . . . . . . . . . 181 Received Faxes Are Not Printed. . . . . . . . . . . . 181 Other Faxing Problems. . . . . . . . . . . . . . . . . . . . .182 Cannot Make Calls on the Connected Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Answering Machine Cannot Answer Voice Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong. . . . . . 182 Cannot Forward Received Documents to Email Addresses. . . . . . . . . . . . . . . . . .
. . . . . .182 Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 183 Slight Electric Shock when Touching the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183 Operation Sounds Are Loud. . . . . . . . . . . . . . . 183 Solving Problems Checking the Printer Status. . . . . . . . . . . . . . . . . .151 Checking Messages on the LCD Screen. . . . . . . 151 Error Code on the Status Menu. . . . . . . . . . . . .152 Checking the Printer Status - Windows. . . . . . . 156 Checking Printer Status - Mac OS X. . . . . . . . . 157 Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 157 Removing Jammed Paper from the Front Cover (A). . . . . . . . . . . . . . .
. . . . . . . . . . . . . 158 Removing Jammed Paper from the Rear Paper Feed (B1). . . . . . . . . . . . . . . . . . . . . . . . 158 Removing Jammed Paper from the Front Paper Feed Slot (B2). . . . . . . . . . . . . . . . . . . . .159 Removing Jammed Paper from the Paper Cassette (C1/C2/C3/C4). . . . . . . . . . . . . . . . . .160 Removing Jammed Paper from Rear Cover 1 (D1) and Rear Cover 2 (D2). . . . . . . . . . . . . . . 161 Removing Jammed Paper from the Rear Cover (E). . . . . . . . . . . . . . . . . . . . . . . . . . . . .162 Removing Jammed Paper from the ADF (F). . . 163 Paper Does Not Feed Correctly. . . . . . . . . . . . . . .165 Original Does Not Feed in the ADF. . . . . . . . .
.166 Power and Control Panel Problems. . . . . . . . . . . . 167 Power Does Not Turn On. . . . . . . . . . . . . . . . . 167 Power Does Not Turn Off. . . . . . . . . . . . . . . . . 167 Printer Turns Off During Use. . . . . . . . . . . . . . 167 Power Turns Off Automatically. . . . . . . . . . . . . 167 LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 167 Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . 168 Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 168 Print Quality Is Poor. . . . . . . . . . . . . . . . . . . . 168 Copy Quality Is Poor. . . . . . . . . . . . . . . . . . . .
170 An Image of the Reverse Side of the Original Appears in the Copied Image. . . . . . . . . . . . . . 170 6