FAQ 22 23 Error Description of Battery Status Indicator The vacuum cleaner will stop working if any error occurs, and the indicator will blink white. Please refer to the information below for your solution. Vacuum Cleaner Status Indicator Status Indicator Descritpion Possible Cause Solution Vacuum cleaner stops working suddently. The first indicator blinks white for 5 seconds, then goes off. Battery Depleted Recharge soon. The first and second indicators blink white for 5 seconds simultaneously, then go off. Roller Brush Stuck Refer to "Cleaning the High Torque Brush Bar" in the Care & Maintenance section for directions on how to remove hair and other debris caught in the roller brush.
All of the three indicators blink white for 5 seconds simultaneously, then go off. Airway Blocked Check if any blockages caught in the dust compartment, extension rod, and/or high torque brush bar. Error Possible Cause Solution The vacuum cleaner does not work. It is out of battery or has low battery. Fully charge the vacuum cleaner, then resume use. It enters into overheat protection mode triggered by a blockage. Wait until the vacuum cleaner cools down, then reactivate it. Its suction opening or airway passage is blocked. Clear any blockages from suction opening or airway passage. The suction power reduces. The dust compartment is full and/or the filter is clogged.
Empty the dust compartment and clean the filter. The high torque brush bar and/or the extension rod are blocked. Clear any blockages from the high torque brush bar and/or the extension rod. The motor makes a strange noise. The main suction opening or the extension rod is blocked. Clear any blockages in the main suction opening or the extension rod. The first indicator is red after turning on the vacuum cleaner. Battery pack is damaged. Please contact after-sales service to arrange maintenance. The first indicator blinks red when charging the vacuum cleaner. The charger is incompatible. Only use the original charger to charge the vacuum cleaner.
The battery indicator does not light up while charging. The charger is not connected to the vacuum cleaner. Make sure the charger is plugged in correctly. The battery is fully charged and went into sleep mode. The vacuum cleaner can be used normally. If the problem still persists after ruling out the above two possibilities, please contact after- sales service for help. The battery charges slowly. The battery temperature is too low or too high. Wait until the battery temperature normalizes, then resume use.