User's Guide Solving Problems ❏ In Windows, make sure the printer (scanner) is displayed in Scanner and Camera . The printer (scanner) should be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then re-install EPSON Scan. See the following to access Scanner and Camera . ❏ Windows 8.1/Windows 8 Select Desktop > Settings > Control Panel , enter "Scanner and Camera" in the search charm, click Show Scanner and Camera , and then check if the printer is displayed.
❏ Windows 7 Click the start button and select Control Panel , enter "Scanner and Camera" in the search charm, click View scanners and cameras , and then check if the printer is displayed. ❏ Windows Vista Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras , and then check if the printer is displayed. ❏ Windows XP Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras , and then check if the printer is displayed. ❏ If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN compliant application.
❏ For Mac OS X with an Intel processor, if other Epson scanner drivers except for EPSON Scan, such as Rosetta or PPC are installed, uninstall them and EPSON Scan, and then reinstall EPSON Scan. Related Information & “Uninstalling Applications” on page 101 & “Installing Applications” on page 103 Cannot Start Scanning when Using the Control Panel ❏ Check the scanning setting assigned in Epson Event Manager. ❏ Make sure EPSON Scan and Epson Event Manager are installed correctly. Related Information & “Cannot Start Scanning” on page 117 Scanned Image Problems Scan Quality Is Poor ❏ Clean the scanner glass and the document cover.
❏ Do not press too hard on the original or the document cover when you are placing the originals on the scanner glass. Uneven colors, smears, or dots may appear when the original or the document cover are pressed too hard. ❏ Remove dust from the original. ❏ Make the appropriate document type settings on the control panel. 118