User's Guide Solving Problems Power Does Not Turn Off Hold down the P button for a little longer. If you still cannot turn off the printer, unplug the power cord. To prevent the print head from drying out, turn the printer back on and turn it off by pressing the P button. LCD Screen Gets Dark The printer is in sleep mode. Press any button on the control panel to return the LCD screen to its former state. Printer Does Not Print Check the following if the printer does not operate or prints nothing. ❏ To print a disc label, install Epson Print CD. ❏ Install the printer driver. ❏ To print photos easily, install Epson Easy Photo Print.
❏ Connect the interface cable securely to the printer and the computer. ❏ If you are using a USB hub, try to connect the printer directly to the computer. ❏ If you are using the printer over a network, make sure the printer is connected to the network. You can check the status by checking the indicators on the control panel or by printing the network status sheet. If the printer is not connected to the network, see the Network Guide . ❏ If you are printing a large image, the computer may not have enough memory. Print the image at a lower resolution or a smaller size. ❏ In Windows, click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏ Check if there are any paused print jobs. Cancel printing if necessary. ❏ Make sure the printer is not offline or pending. If the printer is offline or pending, clear the offline or pending setting from the Printer menu. ❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on the menu item). If the printer is not selected as the default printer, set it as the default printer. ❏ In Mac OS X, make sure the printer status is not Pause . Select System Preferences from the menu > Printers & Scanners (or Print & Scan , Print & Fax ), and then double-click the printer. If the printer is paused , click Resume (or Resume Printer).
❏ Run the nozzle check and then clean the print head if any of the print head nozzles are clogged. ❏ If you are using the printer through AirPrint, enable Paper Configuration in Setup mode. If this feature is disabled, you cannot use AirPrint. ❏ You may not be able to use the printer through AirPrint if the necessary protocols or settings have been disabled. Enable AirPrint using Web Config. Related Information & “Installing Applications” on page 125 135