User's Guide Solving Problems & “Print Photos Mode” on page 18 & “Copy Mode” on page 17 Paper Is Smeared or Scuffed Check the following if the paper is smeared or scuffed when printing. ❏ Clean the paper path. ❏ Clean the scanner glass and the document cover. ❏ Load paper in the correct direction. ❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper. ❏ Enable the scuffing prevention feature. Only enable this feature when a scuffing problem occurs because using it may cause the print quality to decline and print speed to slow down. ❏ Control Panel Enter Setup , select Printer Setup , and then enable the Thick Paper setting.
❏ Windows Select the Maintenance tab on the printer driver, click Extended Settings , and then select Thick Paper and Envelopes . ❏ Mac OS X Select System Preferences from the menu > Printers & Scanners (or Print & Scan , Print & Fax ), and then select the printer. Click Options & Supplies > Options (or Driver ). Select On as the Thick paper and envelopes setting. ❏ When using the automatic 2-sided printing feature and printing high density data such as images and graphs, set the print density to lower and the drying time to longer. ❏ When the paper is smeared during copying, lower the copy density setting on the control panel.
Related Information & “Cleaning the Paper Path” on page 111 & “Cleaning the Scanner Glass” on page 112 & “Loading Paper in the Paper Cassette 1” on page 34 & “Loading Paper in the Paper Cassette 2” on page 37 & “Printing on 2-Sides” on page 65 & “Copy Mode” on page 17 & “Print Quality Is Poor” on page 136 Printed Characters Are Incorrect or Garbled ❏ Connect the interface cable securely to the printer and the computer. ❏ Cancel any paused print jobs. ❏ Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer. 139