User's Guide Contents Uninstalling Applications - Windows. . . . . . . . .127 Uninstalling Applications - Mac OS X. . . . . . . . 127 Installing Applications. . . . . . . . . . . . . . . . . . . . . 128 Updating Applications and Firmware. . . . . . . . . . 129 Updating the Printer's Firmware using the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .129 Edges of the Image are Cropped During Borderless Printing. . . . . . . . . . . . . . . . . . . . . .144 Printing Position of Photo Stickers is Incorrect. 144 Printing Position on a CD/DVD is Incorrect. . . 144 Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 144 Paper is Smeared During Automatic 2-Sided Printing. . . .
. . . . . . . . . . . . . . . . . . . . . . . . . .145 Printed Characters Are Incorrect or Garbled. . . 145 The Printed Image Is Inverted. . . . . . . . . . . . . . 145 The Printout Problem Could Not be Cleared. . . 146 Other Printing Problems. . . . . . . . . . . . . . . . . . . 146 Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 146 Printing Slows Down Dramatically During Continuous Printing. . . . . . . . . . . . . . . . . . . . .147 Cannot Cancel Printing from a Computer Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 147 Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 147 Cannot Start Scanning when Using the Control Panel. . . . . . . . . . . . . . .
. . . . . . . . . . .148 Scanned Image Problems. . . . . . . . . . . . . . . . . . . 148 Scan Quality Is Poor. . . . . . . . . . . . . . . . . . . . .148 Characters Are Blurred. . . . . . . . . . . . . . . . . . .148 An Image of the Reverse Side of the Original Appears in the Scanned Image. . . . . . . . . . . . . 149 Moire (Cross-Hatch) Patterns Appear in the Scanned Image. . . . . . . . . . . . . . . . . . . . . . . . .149 Scanning Area or Direction Is Not Correct. . . . 149 The Scanned Image Problem Could Not be Cleared. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Other Scanning Problems. . . . . . . . . . . . . . . . . . .150 Cannot Scan in Full Auto Mode in EPSON Scan.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Thumbnail Preview Does Not Work Properly. . .150 Scanning Is Too Slow. . . . . . . . . . . . . . . . . . . . 150 Scanning Stops when Scanning to PDF/ Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 151 Slight Electric Shock when Touching the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151 Operation Sounds Are Loud. . . . . . . . . . . . . . . 151 Cannot Save Data to a Memory Device. . . . . . . 152 Application Is Blocked by a Firewall (for Windows Only). . . . . . . . . . . . . . . . . . . . . . . .
152 "?" Is Displayed on the Photo Selection Screen. . 152 Solving Problems Checking the Printer Status. . . . . . . . . . . . . . . . . .131 Checking Messages on the LCD Screen. . . . . . . 131 Checking the Printer Status - Windows. . . . . . . 132 Checking Printer Status - Mac OS X. . . . . . . . . 132 Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 133 Removing Jammed Paper from the Paper Cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133 Removing Jammed Paper from Inside the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Removing Jammed Paper from the Rear Cover. 136 Paper Does Not Feed Correctly. . . . . . . . . . . . . .
.137 Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .138 Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 138 Several Sheets of Paper are Fed at a Time. . . . . . 138 No Paper Feeds. . . . . . . . . . . . . . . . . . . . . . . . 138 CD/DVD Tray is Ejected. . . . . . . . . . . . . . . . . .138 Power and Control Panel Problems. . . . . . . . . . . . 139 Power Does Not Turn On. . . . . . . . . . . . . . . . . 139 Lights Came On and then Went Out. . . . . . . . . 139 Power Does Not Turn Off. . . . . . . . . . . . . . . . . 139 LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 139 Cannot Print from a Computer. . . . . . . . . . . . . . .
139 Cannot Use AirPrint. . . . . . . . . . . . . . . . . . . . . . .140 Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 140 Nothing or a Very Faint Image is Printed. . . . . .140 Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .141 Print Quality Does Not Improve Even After Aligning the Print Head. . . . . . . . . . . . . . . . . . 141 Images or Photos are Printed in Unexpected Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Banding Appears at Intervals of Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .142 Copy Quality Is Poor. . . . . . . . . . . . . . . . . . . .
142 An Image of the Reverse Side of the Original Appears in the Copied Image. . . . . . . . . . . . . . 143 The Position, Size, or Margins of the Printout Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 143 Multiple Originals are Copied onto a Single Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Cannot Print Without Margins. . . . . . . . . . . . . 143 Appendix Technical Specifications. . . . . . . . . . . . . . . . . . . . 153 Printer Specifications. . . . . . . . . . . . . . . . . . . . 153 Scanner Specifications. . . . . . . . . . . . . . . . . . . 154 Interface Specifications. . . . . . . . . . . . . . . . . . .155 6