User's Guide Contents FAX Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Epson Easy Photo Print. . . . . . . . . . . . . . . . . . 155 Epson Print CD. . . . . . . . . . . . . . . . . . . . . . . . 155 E-Web Print (for Windows Only). . . . . . . . . . . 155 Easy Photo Scan. . . . . . . . . . . . . . . . . . . . . . . .156 EPSON Software Updater. . . . . . . . . . . . . . . . .156 Uninstalling Applications. . . . . . . . . . . . . . . . . . . 156 Uninstalling Applications - Windows. . . . . . . . .156 Uninstalling Applications - Mac OS X. . . . . . . . 157 Installing Applications. . . . . . . . . . . . . . . . . . . . . 158 Updating Applications and Firmware. . . . . . . . .
. 158 Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . . . 176 Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 177 Cannot Start Scanning when Using the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .178 Scanned Image Problems. . . . . . . . . . . . . . . . . . . 178 Scan Quality Is Poor. . . . . . . . . . . . . . . . . . . . .178 Characters Are Blurred. . . . . . . . . . . . . . . . . . .178 An Image of the Reverse Side of the Original Appears in the Scanned Image. . . . . . . . . . . . . 179 Moire (Cross-Hatch) Patterns Appear in the Scanned Image. . . . . . . . . . . . . . . . . . . . . . . . .179 Scanning Area or Direction Is Not Correct. . . .
179 The Scanned Image Problem Could Not be Cleared. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Other Scanning Problems. . . . . . . . . . . . . . . . . . .180 Cannot Scan in Full Auto Mode in EPSON Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Thumbnail Preview Does Not Work Properly. . .180 Scanning Is Too Slow. . . . . . . . . . . . . . . . . . . . 180 Scanning Stops when Scanning to PDF/ Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Problems when Sending and Receiving Faxes. . . . .181 Cannot Send or Receive Faxes. . . . . . . . . . . . . .181 Cannot Send Faxes. . . . . . . . . . . . . . . . . . . . .
.182 Cannot Send Faxes to a Specific Recipient. . . . . 183 Cannot Send Faxes at a Specified Time. . . . . . . 183 Cannot Receive Faxes. . . . . . . . . . . . . . . . . . . .183 Memory Full Error Occurs. . . . . . . . . . . . . . . . 183 Sent Fax Quality Is Poor. . . . . . . . . . . . . . . . . . 184 Faxes Are Sent at the Wrong Size. . . . . . . . . . . .184 Received Fax Quality Is Poor. . . . . . . . . . . . . . .184 Received Faxes Are Not Printed. . . . . . . . . . . . 185 Other Faxing Problems. . . . . . . . . . . . . . . . . . . . .185 Cannot Make Calls on the Connected Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Answering Machine Cannot Answer Voice Calls. . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong. . . . . . 185 Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 186 Slight Electric Shock when Touching the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186 Operation Sounds Are Loud. . . . . . . . . . . . . . . 186 The Date and Time Are Incorrect. . . . . . . . . . . 186 Cannot Save the Data to a Memory Card. . . . . .186 Application Is Blocked by a Firewall (for Windows Only). . . . . . . . . . . . . . . . . . . . . . . . 187 "?" Is Displayed on the Photo Selection Screen. .
187 Solving Problems Checking the Printer Status. . . . . . . . . . . . . . . . . .160 Checking Messages on the LCD Screen. . . . . . . 160 Checking the Printer Status - Windows. . . . . . . 161 Checking Printer Status - Mac OS X. . . . . . . . . 161 Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 162 Removing Jammed Paper from the Paper Cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162 Removing Jammed Paper from Inside the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163 Removing Jammed Paper from the Rear Cover. 165 Removing Jammed Paper from the ADF (ADF-equipped Printers Only). . . . . . . . . . . . .
166 Paper Does Not Feed Correctly. . . . . . . . . . . . . . .169 CD/DVD Tray is Ejected. . . . . . . . . . . . . . . . . .169 Original Does Not Feed in the ADF (ADF- equipped Printers Only). . . . . . . . . . . . . . . . . . 169 Power and Control Panel Problems. . . . . . . . . . . . 170 Power Does Not Turn On. . . . . . . . . . . . . . . . . 170 Lights Came On and then Went Out. . . . . . . . . 170 Power Does Not Turn Off. . . . . . . . . . . . . . . . . 170 Power Turns Off Automatically. . . . . . . . . . . . . 170 LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 170 The Auto Power On Feature does not Work (Except for Fax-capable Printers). . . . . . . . . . .
171 Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . 171 Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 172 Print Quality Is Poor. . . . . . . . . . . . . . . . . . . . 172 Copy Quality Is Poor. . . . . . . . . . . . . . . . . . . . 173 An Image of the Reverse Side of the Original Appears in the Copied Image. . . . . . . . . . . . . . 173 The Position, Size, or Margins of the Printout Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 174 Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 175 Printed Characters Are Incorrect or Garbled. . . 175 The Printed Image Is Inverted. . . . . . . . . . . . . .
176 The Printout Problem Could Not be Cleared. . . 176 7