User's Guide Solving Problems ❏ If thick paper is scuffed, enable the reduce scuffing setting. If you enable this setting, print quality may decline or printing may slow down. ❏ Control panel Select Setup > Printer Setup from the home screen, and then enable Thick Paper . ❏ Windows Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and Envelopes . ❏ Mac OS X Select System Preferences from the menu > Printers & Scanners (or Print & Scan , Print & Fax ), and then select the printer. Click Options & Supplies > Options (or Driver ). Select On as the Thick paper and envelopes setting.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper. Related Information & “Loading Paper in the Paper Cassette 1” on page 24 & “Loading Paper in the Paper Cassette 2” on page 28 & “Loading Paper in the Rear Paper Feed Slot” on page 31 & “Cleaning the Paper Path” on page 110 & “Print Quality is Poor” on page 142 Paper is Smeared During Automatic 2-Sided Printing When using the automatic 2-sided printing feature and printing high density data such as images and graphs, set the print density to lower and the drying time to longer.
Related Information & “Printing on 2-Sides” on page 59 & “Menu Options for Copy Mode” on page 80 Printed Characters Are Incorrect or Garbled ❏ Connect the USB cable securely to the printer and the computer. ❏ Cancel any paused print jobs. ❏ Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer. Related Information & “Canceling Printing” on page 79 The Printed Image Is Inverted Clear any mirror image settings in the printer driver or the application. 147