User's Guide Contents Epson Print CD. . . . . . . . . . . . . . . . . . . . . . . . . . 128 E-Web Print (for Windows Only). . . . . . . . . . . . . 128 Easy Photo Scan. . . . . . . . . . . . . . . . . . . . . . . . . .129 EPSON Software Updater. . . . . . . . . . . . . . . . . . .129 Uninstalling Applications. . . . . . . . . . . . . . . . . . . 129 Uninstalling Applications - Windows. . . . . . . . .130 Uninstalling Applications - Mac OS X. . . . . . . . 130 Installing Applications. . . . . . . . . . . . . . . . . . . . . 131 Updating Applications and Firmware. . . . . . . . . . 131 Updating the Printer's Firmware using the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . .
.132 Copy Quality Is Poor. . . . . . . . . . . . . . . . . . . . 144 An Image of the Reverse Side of the Original Appears in the Copied Image. . . . . . . . . . . . . . 145 The Position, Size, or Margins of the Printout Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 145 Multiple Originals are Copied onto a Single Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Cannot Print Without Margins. . . . . . . . . . . . . 145 Edges of the Image are Cropped During Borderless Printing. . . . . . . . . . . . . . . . . . . . . .146 Printing Position of Photo Stickers is Incorrect. 146 Printing Position on a CD/DVD is Incorrect. . .
146 Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 146 Paper is Smeared During Automatic 2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147 Printed Characters Are Incorrect or Garbled. . . 147 The Printed Image Is Inverted. . . . . . . . . . . . . . 147 The Printout Problem Could Not be Cleared. . . 148 Other Printing Problems. . . . . . . . . . . . . . . . . . . 148 Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 148 Printing Slows Down Dramatically During Continuous Printing. . . . . . . . . . . . . . . . . . . . .149 Cannot Cancel Printing from a Computer Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 149 Cannot Start Scanning.
. . . . . . . . . . . . . . . . . . . . 149 Cannot Start Scanning when Using the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .150 Scanned Image Problems. . . . . . . . . . . . . . . . . . . 150 Scan Quality Is Poor. . . . . . . . . . . . . . . . . . . . .150 Characters Are Blurred. . . . . . . . . . . . . . . . . . .150 An Image of the Reverse Side of the Original Appears in the Scanned Image. . . . . . . . . . . . . 151 Moire (Cross-Hatch) Patterns Appear in the Scanned Image. . . . . . . . . . . . . . . . . . . . . . . . .151 Scanning Area or Direction Is Not Correct. . . . 151 The Scanned Image Problem Could Not be Cleared. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . 152 Other Scanning Problems. . . . . . . . . . . . . . . . . . .152 Cannot Scan in Full Auto Mode in EPSON Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Thumbnail Preview Does Not Work Properly. . .152 Scanning Is Too Slow. . . . . . . . . . . . . . . . . . . . 152 Scanning Stops when Scanning to PDF/ Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 153 Slight Electric Shock when Touching the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Operation Sounds Are Loud. . . . . . . . . . . . . . . 153 Cannot Save Data to a Memory Device. . . . . . .
153 Application Is Blocked by a Firewall (for Windows Only). . . . . . . . . . . . . . . . . . . . . . . . 153 Solving Problems Checking the Printer Status. . . . . . . . . . . . . . . . . .133 Checking Messages on the LCD Screen. . . . . . . 133 Checking the Printer Status - Windows. . . . . . . 134 Checking Printer Status - Mac OS X. . . . . . . . . 135 Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 135 Removing Jammed Paper from the Paper Cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 Removing Jammed Paper from Inside the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136 Removing Jammed Paper from the Rear Cover.
137 Paper Does Not Feed Correctly. . . . . . . . . . . . . . .139 Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 139 Several Sheets of Paper are Fed at a Time. . . . . . 140 No Paper Feeds. . . . . . . . . . . . . . . . . . . . . . . . 140 Paper is Ejected from the Rear Paper Feed Slot Without Being Printed. . . . . . . . . . . . . . . . 140 CD/DVD Tray is Ejected. . . . . . . . . . . . . . . . . .140 Power and Control Panel Problems. . . . . . . . . . . . 140 Power Does Not Turn On. . . . . . . . . . . . . . . . . 140 Lights Came On and then Went Out. . . . . . . . . 141 Power Does Not Turn Off. . . . . . .
. . . . . . . . . . 141 LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 141 The Auto Power On Feature does not Work. . . . 141 Cannot Print from a Computer. . . . . . . . . . . . . . . 141 Cannot Use AirPrint. . . . . . . . . . . . . . . . . . . . . . .142 Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 142 Nothing or a Very Faint Image is Printed. . . . . .142 Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .142 Print Quality Does Not Improve Even After Aligning the Print Head. . . . . . . . . . . . . . . . . . 143 Images or Photos are Printed in Unexpected Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
144 Banding Appears at Intervals of Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .144 7