HP Support and Service Getting Assistance for Your Notebook To prepare your notebook for shipment See “To receive repair service,” above, to determine if your notebook must be sent in for service. If so, prepare your notebook for shipment as follows. 1. Important: Back up your hard disk drive. The hard disk may need to be replaced or reformatted while your notebook is being repaired. 2. Hewlett-Packard cannot guarantee the return of removable components. Please remove the following before you send your notebook for service: ?? PC Cards. ?? AC adapter and power cord. ?? Any removable media, such as CDs, DVDs, or floppy disks. ??
Any hardware not involved in the problem and not requested for repair. 3. When sending your notebook to Hewlett-Packard, please use the original product packaging or other substantial packaging in order to avoid damage to the unit in transit. Note If the hard disk drive is defective, you will receive a replacement drive that is either unformatted or loaded with software for verification. You should restore the notebook’s original software using your Recovery CDs (see “To recover the factory installation of your hard disk” on page 121) or other recovery method. 128 Reference Guide